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Noticeboard

**We are upgrading our IT system on Wed 15th and Thu 16th November**

There will be some disruption to normal surgery services - see the News page for information.

Appointmentscircled_day

You will usually be able to get an appointment with a doctor within 24 hours and with a doctor of your choice if you can wait longer.

  • To make an appointment - come to reception or telephone 0131 537 4333 (lines are usually quieter after 11:00). It is helpful if you tell the receptionist what the appointment is for so that they can arrange a suitable time with the right person.
  • To see a doctor urgently at the open surgery - come to reception at 08:30 to book in and be prepared for a wait: the doctor starts consulting at 09:00 and usually sees the last patient between 11:00 and 11:30. This is for urgent problems, not repeat prescriptions or sick lines.

It is usually best to make all your appointments with the same doctor or with one of two doctors – your “usual” doctors. You can choose to do this by asking for one of those two doctors each time. Some doctors who have been in the practice a long time will be heavily booked up and you might find it helpful to get to know one of the new doctors and ask them if they'll be one of your “usual” doctors.

 Please make a separate appointment for each person who needs to be seen and help the receptionist by giving them the information they need. If you have an appointment please arrive on time, let the receptionist know you are waiting or sign in using our electronic system. Please also stay in the building because if the doctor is able they will call you early to save you waiting.

Why does the receptionist need to ask what's wrong with me?

The reception staff may ask you some basic questions about why you need an appointment.  This is to enable them to make sure that you get an appointment with the right person at an appropriate time.  For example, it may sometimes be more appropriate for you to see one of the practice nurses rather than your GP. 

Reception staff, like all members of the healthcare team, are bound by strict confidentiality rules.  You can ask to speak to a receptionist in private away from the front desk if you prefer.  If you feel that an issue is very private and you do not wish to tell the receptionist why you need an appointment, this will be respected.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly. Appointments are available between 08:30 - 12:30 and 14:00 - 17:30.

Healthcare Assistant

Appointments with the healthcare assistant are available on a Thursday between 09:30 and 11:00. You can see the healthcare assistant for blood pressure checks, new patient checks and blood tests. The healthcare assistant also holds a phlebotomy clinic on Monday afternoons.

Interpreting Services

The practice has links to interpretation and translation services and we can arrange for an Interpreter to sit in on your appointment or be available on the end of the phone. Reception can arrange this for you at the time the appointment is booked.

Telephone Enquiries

Monday to Friday 08:00 - 18:00, telephone 0131 537 4343.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

DNAs

Thank you to the majority of patients who attend their booked appointments.

Unfortunately a number of people do not attend their appointments.  For the month of December 379 patients did not attend their GP or nurse appointment.  This means that around 3.5 hours of clinician time was wasted every day.

Please always remember to cancel your appointment if you cannot attend as demand for appointments is extremely high.  For every appointment wasted another patient has longer to wait.

We are now able to offer text message appointment reminders.  When you contact the surgery the receptionist will ask you if you would like text appointment reminders.  Please give your own mobile number when signing up for text reminders, not that of a family member.  If you have asked for reminders but are not receiving them please let us know. 

 
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