- If you need to see a doctor please phone the surgery on 0131 202 4444
- Reception will ask you what is wrong and will arrange for a doctor or nurse to phone you back either the same day or the next working day.
- If the clinician feels it would be helpful to see you in the surgery they will arrange a time for you to come to the surgery.
- If you do get given an appointment at the surgery please arrive at the time you are given. Please wear a face mask and arrive as close to your appointment time as possible. If you are more than 10 minutes early you will be asked to come back nearer your appointment time.
Can another healthcare professional help?
Sometimes the GP is not the most appropriate healthcare professional to deal with your ailment. Please see the information on see a doctor or healthcare professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a nurse, advanced nurse practitioner, pharmacist, optician, dentist, or other healthcare professional. You can even self-refer for some services without seeing your GP.
Why does the receptionist need to ask what’s wrong with me?
The reception staff may ask you some basic questions about why you need an appointment. This is to enable them to make sure that you get an appointment with the right person at an appropriate time. For example, it may sometimes be more appropriate for you to see one of the practice nurses rather than your GP.
Reception staff, like all members of the healthcare team, are bound by strict confidentiality rules. If you feel that an issue is very private and you do not wish to tell the receptionist why you need an appointment, this will be respected.
In a number of cases it might be worth considering speaking to a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.
Appointments with the Phlebotomist are available. Please phone reception and ask to speak to a nurse if you need a blood test.
The practice has links to interpretation and translation services and we can arrange for an Interpreter to sit in on your appointment or be available on the end of the phone. Reception can arrange this for you at the time the appointment is booked.
Monday to Friday 10:00 – 18:00, telephone 0131 202 4444.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.