See a Doctor or Healthcare Professional

Who is the most appropriate professional for your care?

Please consider what the best options for your healthcare are, based on the urgency of your condition and nature of your ailment. General Practice work in conjunction with other Primary Care providers such as Opticians and Pharmacists, who can deliver advice and treatment within the Community, so make sure you get to see the right person, at the right time, in the right place.

This may save you time in getting the help you need and avoid arranging an unnecessary appointment with your Doctor.

Have you tried self-care
Couple looking at a computer

A range of common illnesses such as cold and flu and minor injuries can be treated at home simply by combining a well-stocked medicine cabinet with plenty of rest.

Examples of ailments best treated yourself:

  • Upset stomach
  • Grazed knee
  • Common cold
  • Sore throat
  • Headache
  • Colds & Flu

There is a wide variety of helpful Self Care information and resources which could help you to treat your illness without the need for an appointment:

Get immediate help from your local pharmacy

Visit a pharmacy for healthcare advice without an appointment

Pharmacist

Your local pharmacist is able to help with minor cuts, sprains, aches and pains, colds and flu, headaches, rashes, cystitis, emergency contraceptive (most pharmacies now offer this service) and other common conditions.

It is estimated that every year, 50 million visits to the GP are made for minor ailments such as coughs and colds, mild eczema, and athlete’s foot. By visiting your pharmacy instead, you could save yourself time and trouble.

Everyone can go to their pharmacist for advice or to buy a medicine for a minor illness or ailment. This is a NHS service. It means that if your pharmacist thinks you need it then they can give you a medicine on the NHS. It will also save you making an appointment with your GP simply to get a prescription.

Minor Ailment Service

Treat Yourself Better

We support the campaign to encourage people to self-treat minor ailments such as colds and flu. The Treat Yourself Better Without Antibiotics website is full of information to help people understand when how long they can expect their symptoms to last for, when they need to see a doctor and when they would be better off visiting their local pharmacist for advice. 

No appointment is necessary and your local pharmacist is open late, is available at weekends and many public holidays.

Need advice on Money, benefits, debt management, budgeting? self-refer to our Link worker

See our Link worker they can help you

Counsellor

GP Link workers work in the surgery and can provide extra help to patients.

  • Are you recently bereaved?
  • Have you experienced a breakup or change in your family?
  • Have you lost your job or retired?
  • Are you a carer?
  • Do you experience mental ill health or stress?
  • Do you feel isolated or alone?

The GP Link workers can:

  • identify existing support, such as local groups and services
  • agree practical goals and the support you need to achieve these goals
  • accompany you to these support services until a strong link is made

Doctors, nurses and Reception staff can refer you to the Link worker.

Flora or Carol will talk with you, listen to your problems, and discuss what you want to change in your life.

Benefits Advice Service

Granton Information Centre can check that you are getting your correct entitlement of benefits and tax credits and assist you in making new claims, help you to appeal wrong decisions and provide representation at tribunals when appropriate. An advisor from Granton Information Centre is available at the surgery on Tuesday afternoons.

You do not need an appointment – just come to the Pennywell Brance on Monday between 1:45 and 3.30pm or to our Muirhouse Surgery between 1:30 and 3.30pm on any Wednesday. Appointments are allocated on a first come, first served basis.

Need help with Social Care?
Mother and child reading

There are lots of services which offer help and support to improve your quality of life and allow you to continue to live in your own home. For example, if you are elderly or disabled, have a long-term health condition or are unwell. However, it can sometimes be confusing to try to work out what help is available and who offers what services.

Dental emergency?
Dentist with patient

For dental emergencies, call the dentist with whom you are registered. You should receive a recorded message advising you of the arrangements that have been made for emergency cover. If you have not registered with a dentist, please try to do so as soon as possible. Dentist’s can perform an appropriate assessment and advise on necessary intervention including use of any antibiotics.

There is a dentist at 2 Macmillan Square, Edinburgh EH4 4AB or call 0131 315 2666

However, if you are unregistered currently and you require emergency treatment, you should contact NHS 24 on 111.

Dental emergencies are acute dental pain, facial or oral swelling, trauma or bleeding from the mouth.

Eye problems?

Community Optician

Optician with patient

Whatever your eye problem your first port of call should be an Optometrist. An Optometrist is the best person to assess urgent eye problems, check for eye disorders and treat eye conditions. They have the professional training and necessary equipment to assess most eye problems.

Opticians can also refer patients to Hospital if and when appropriate.

The Optician closes to Muirhouse Medical Group is Pennywell Opticians, at 41A Pennywell Road, EH4 4QR or call 0131 332 0387. Opening hours are 9.30am – 5pm Monday to Friday and alternate Saturdays 9.30am-1.30pm

Alternatively find a local Optician in your area (once you are linked to the NHS Inform page, select your local Health Board or local Authority to find an Optician near you).

Self-help guide: Eye problems

Find out more about your eye problems, when you can use self-care, and what to do if your condition worsens and you need medical help

If your optician is closed and you can’t wait until it reopens call NHS24 on 111.

If you sustain an eye injury that requires immediate emergency treatment go to your nearest Accident and Emergency.

Lothian Sexual Health – Arrange your own appointment, or attend the drop in service

Sexual Health

Group of teenagers

Local pharmacies are able to provide FREE emergency contraception. Free condoms are available from Reception of Muirhouse Medical Group.

NHS Lothian’s Sexual and Reproductive Health Service 

(formerly Family Planning and Well Woman services and the Genitourinary Medicine (GUM) department) now operates from the Chalmers Sexual Health Centre.​ 

The Centre is located on the corner of Lauriston Place and Chalmers Street and is open Monday to Thursday from 8:30am to 8:00pm and Friday from 8:300am to 4:00pm.

For appointments and advice call: 0131 536 1070

 A range of services are available at the Chalmers Centre including:​

  • Contraception – advice and supplies
  • Emergency contraception
  • Free condoms
  • STI testing and treatment
  • HIV including Post Exposure Prophylaxis (PEP)
  • Pregnancy testing
  • Referral for termination of pregnancy
  • Community gynaecology
  • Menopause and Premenstrual syndrome
  • Gay men’s clinics
  • Colposcopy
  • Young people’s clinics
  • Advice on sexual problems
  • Support following sexual assault

There is also a Sexual Health Clinic at Pennywell All Care Centre. This is a drop in service on Tuesday morning from 9:15am-11:30am and Fridays from 1:30-3:30pm.

Pennywell All Care Centre, 1D Pennywell Gardens, Edinburgh, EH4 4UA

  • LGBT friendly service 
  • Free condoms 
  • Emergency contraception
  • Contraception (including booked appointments for IUD or IUS fitting)
  • STI testing (including for gay and bi-sexual men)
  • HIV testing
  • Pregnancy testing, advice and support
  • Unplanned pregnancy counselling 

Termination of pregnancy counselling and referral, if you are unable or do not wish to self refer

Support available for drug/alcohol users and those affected by someone else’s substance use

Change Grow Live North West Recovery Service

Anxious man

Support for drug/alcohol users and those affected by someone else’s substance use.

Craigroyston Health Centre, 1B Pennywell Road,  Edinburgh, EH4 4PH

Call: 0131 469 5044                                          

Drop-in service available at the following times:

Monday1:00pm – 4:00pm Craigroyston Health Centre
Tuesday1:00pm – 4:00pm Craigroyston Health Centre
Wednesday9:00am – 12:00noon Craigroyston Health Centre
Thursday1:00pm – 4:00pm Craigroyston Health Centre
Friday9:00am – 12:00noon South Queensferry Medical Practice
Looking for counselling, healthy eating, exercise, parenting support and more?

Pilton Community Health Project

Chat

We work primarily in the areas of Muirhouse, Wester Drylaw, West Pilton, Granton, Royston and Wardieburn.

Call: 0131 551 1671 for more information.

Feeling low, anxious or stressed?
Unhappy man

Breathing Space was launched in 2002 to address serious concerns about the mental wellbeing of people in Scotland. The service became a national phoneline in 2004.

Breathing Space complements the work of other phone lines and agencies which are endeavouring to reduce suicide rates in Scotland.

Our advisors come from a range of mental health, counselling and social work backgrounds. There is an equal ratio of male to female advisors.

Need help now? Call free on 0800 83 85 87.

Need to speak with someone when the surgery is closed?
Call handler

Call 111

NHS 111 is a free phone service which is available 24 hours a day, 365 days a year.

It offers you a one-stop number if you have urgent, but not life-threatening, symptoms and want a fast and easy way to get help when you need it. 

You should call 111 if:

  • it’s not a 999 emergency
  • you think you need to go to A&E or another NHS urgent care service
  • you don’t think it can wait for an appointment with your GP
  • you don’t know who to call for medical help.

For less urgent health needs you should still contact your GP in the usual way. For immediate, life-threatening emergencies, continue to call 999.

Medical emergencies can include:

It’s important to use A&E only for serious injuries and major emergencies.

For everything else, Minor Injury Units, out-of-hours services and your local pharmacy can also help.

Get immediate help for Minor Injuries

Minor Injuries Clinic at the Western General Hospital

Doctor taking pulse

Use your local Minor Injuries Unit if you need medical treatment or advice which does not require a visit to A&E or a medical appointment.

Open 8am to 9pm 7 days a week (with the last patient booked in at 8:30pm).

Able to treat cuts, burns, sprains, simple fractures and much more.

If you are unsure whether they will treat you problem phone them on: 0131 537 3481 

Podiatry – You can self-refer

Podiatry

For enquiries about the service, please contact us on: 0131 536 1627

Podiatry. Removing calluses with a scalpel

The Podiatry service provides a high quality, fully comprehensive foot health service for conditions affecting the lower limb. We assess, treat and advise patients with foot health disorders in order to maintain and maximise their quality of life and so encourage a healthy active life with feet that function normally and without discomfort.

When is the Service Open?

Monday to Thursday 8:30am to 5:00pm
Friday 8:30am to 4:00pm

Who Can Refer?

Patients can self refer for a clinic visit by completing an application form

Home visit patients must be referred by the GP or District Nurse.

Get help & advice for Musculoskeletal Disorders

How this Service Helps

Back ache

The helpline is operated by the Musculoskeletal Advice and Triage Service (MATS) and is provided by fully trained call operators, nurses and physiotherapists.

This service can help by:

  • finding out if you need to see a doctor
  • providing key information and advice to help with your problem
  • referring you to a physiotherapist or podiatrist if you need it

They can’t:

  • arrange home visits – this should be arranged by your Doctor
  • book and manage your physiotherapy appointments

Call 0800 917 9390 (9:00am to 5:00pm, Monday to Friday). Calls are free from landlines and mobiles.

Get seen at our Minor Ailment Clinic

Minor Ailment Clinic

staff with patient

This is a nurse led clinic. The nurse can offer advice and treatment for ailments such as coughs, sore throats, earache, sticky eyes, rashes, sprains and hay-fever. 

This clinic is for adults only, children should be seen by a doctor.

Appointments are available Tuesday 4:00pm – 5:30pm and Wednesday, Thursday and Friday between 3:30pm and 4:30pm.

Call the surgery on 0131 202 4444 to arrange an appointment.

Arrange an appointment with a Nurse Practitioner
Doctor and patient

The Nurse Practitioner is usually able to assess the situation and in some cases will organise initial blood tests and other investigations prior to arranging a follow up appointment with your Doctor.

The Nurse Practitioners complement the service that we offer to you, our patients. Please be assured that a Doctor’s appointment will always be available should you prefer, but you may get an earlier appointment if you opt to consult the Nurse Practitioners.

The Nurse Practitioner is qualified to diagnose and prescribe, if necessary for many common ailments such as:

  • Ear, Nose and Throat problems
  • Coughs and Chest Infections
  • Urinary Problems
  • Skin problems
  • Allergies
  • Childhood Illnesses
  • Sexually transmitted infections
  • Back Pain
  • Eye problems
  • Contraceptive Pill Review
  • Emergency Contraception

Call the surgery on 0131 202 4444 to arrange an appointment with a nurse and you may be seen more quickly.

Need medical advice or treatment from one of our Doctors?
Doctor and patient

Some patients, often those with complex and long-standing medical problems, may need an appointment with a doctor.

Call the surgery on 0131 202 4444 to arrange an appointment with a doctor